Return & Refund Policy
We would like to provide a pleasant purchase experience for you on Autelpilot.com. If you have any problems with your purchase, you can request our Return & Refund Service or contact us by firstname.lastname@example.org for customer support.
Before Return, You must Know
- If you have problems with our products, or you change your mind, we are happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.
- Products must be unused and returned in their original packaging with all included accessories. (please do not assemble, install, or modify the product in any way).
- To complete your return, we require a receipt or proof of purchase. Please provide your order id / order email when you ask for return service. We have USA return warehouse, UK return warehouse, Germany return warehouse or China return warehouse. Please contact our customer service for more details.
- You will be responsible for paying for your own shipping costs for returning your item, unless it's our fault (such as, wrong item sent, defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Time and How?
- You should send it back within 30 days of your return claim.
- When you decide to return, please put the product with all of its accessories and manuals back into its original box (if possible) and contact us to receive the shipping address for our warehouse.
- You can choose to ship the item on your own, you'll pay the carrier at the time you ship your return. If the return is the result of our error, we'll refund your return shipping costs after we received the item. Please provide us the receipt.
Request a Return
Please submit your order ID, Products Name and the reason to request a return.
Our refund policy lasts 30 working days from purchase date. We are sorry for not offering refund or exchange after 30 working days since your purchase date.
Depending on the bank or credit card, the refund process will be completed in about 1-2 business days. And money will be refunded into your original payment account.
How to Get a Full Refund
To be eligible for a full refund, your product (s) should have one of the following conditions:
- Our warehouse ship a wrong product to you .
- The product is defective.
- A cancellation requested before item has been sent out.
- Your returned item must be unused and in the same condition as you received it. It must also be in the original packaging.
- You can get a full refund if you make a cancellation before we send out your order. Usually we will ship the package within 24 hours.
- If your cancellation made after 24 hours, please contact our customer service first. You can easily get in touch with our customer service via email or any online contact method like WhatsApp. Once we confirm that your order has not been processed, you will get a full refund.
- If your order is in transit, you still can cancel the order but you have to pay for the cancellation fee. Detailed fee and how to deal with this case, please consult customer service.
You can request a Replacement Service:
- Within 30 days of receiving the product if the product does not match the original description of the product in one or more significant respects.
- Within 30 days of receiving the product if the product suffers performance failure.
Autelpilot shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults, Otherwise, Customers need to pay for the replacement shipping.
All Autel Robotics products sold from Autelpilot.com are covered by our Warranty policy. If your product is defective, please contact Customer Support at email@example.com.