Shipping and Delivery
- Free Shipping on U. S. orders.
- For International Shipments. We can ship to most countries in the world. If your shipping address is outside United States you will be charged a shipping fee from $50 to $100. And your shipment may incur an import tax or customs duty. These fees are the sole responsibility of you, the customer. Learn more customs and import duties
You can get a quick shipping fee calculation based on your destination right on your cart page by entering your country, state, and zip code.
Shipping Methods and Location
We ships merchandise worldwide using FedEx, UPS, DHL, & USPS. And currently, We have warehouses in HK, US and UK, according to your shipping address, we will ship your order from different warehouses.
|Your Address||Shipping Location|
|U. S.||Los Angeles, California||Walton, Kentucky|
Most U.S. orders are shipped within 24hours and should arrive within approx 5-7 business days after shipping. Tracking number will send to your email after shipping.
For International orders, it will cost 2-3 weeks for delivery if we don't have set warehouse in your country.
*Delivery times vary according to your selected delivery address, the availability of your items and the time of day you place your order.
COVID-19 UPDATE: While we aim to stay as close to our usual shipping schedule as possible, please note that you may experience delays as we operate in strict accordance with state and local guidelines for safe conditions of essential businesses. We hope you will excuse any shipping delays due to this necessary change in procedures.
For security reasons, we do not ship to P.O. boxes, so pleae fill your phscial shipping address when checkout.
Purchases shipping outside the United States may have local taxes, duties, etc. Please note that if we send item is not from your local warehouses, customers are responsible for paying import tax situation in your own country. And These charges are not included in the purchase amount.
Have more questions on shipping, Contact us directly, we are glade to help you address out.
Order Processing and Tracking
Once your order is placed, we will send information about your order to the email address you provided during the checkout process.
The order confirmation email will send to you when checkout the order and provides a summary of the items on your order and shipping address & billing address info. Once you have confirmed, we will ship your order out at the same business day.
Orders received before 5pm PST will ship the same business day. Orders received after 5pm PST will ship the next business day.
Once your order has shipped, we'll send a shipment notification email. This email includes the carrier name, tracking number, and delivery date. You can click the tracking number to track your package on the carrier's website.
To track the status of an existing order, go to our Order track page. Enter your Tracking Number to view the status of your order. You can find the Tracking Number in the Shipment Notification. If you are not able to locate your Order/ Tracking Number, or have any additional questions regarding the status of your order, please submit your questio to contact Autelpilot.
Inspection and Sign
As drone products are a big purchase, please inspect the package upon delivery. Once you (or someone else on your behalf) signs for the item, Autelpilot will consider this your acceptance of the package, quantity, and product.
To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Autelpilot Support within 24 hours after you receive the package so that we can resolve the problem immediately.
Have more questions on your order, Contact us directly, we are glade to help you address out.