Autel Robotics Care

Autel Robotics Care

Autel Robotics provides consumers with quality assurance services that meet the requirements of regional departments or relevant laws and regulations. During the warranty period, Autel Robotics will provide free quality assurance for any problems caused by product quality; Autel Robotics Care is mainly for product loss caused by normal use or accidents.

• Autel Robotics Care Basic Version
• Autel Robotics Care Ultimate Version

Autel Robotics Care Basic Version

Type	Basic Version	Basic Version Renewal	Basic Version (2-Year)
Services	Low price replacements *2	low price replacements *1 Extend the 1-year warranty period for major accessories except batteries. (The main accessories are detailed See the official website Service Support - Service Policy) Unused benefits from the base version are not inherited.	You can enjoy 2 low-price replacements in the first year, and 1 low-cost replacement service in the second year. Extend the 1-year warranty period for major accessories except batteries. (The main accessories are detailed See the official website Service Support - Service Policy) Except the battery, the rest of the main components enjoy 2-year warranty. (For details of the main accessories, please refer to the official website Service Support-Service Policy)
Same service contents	Water ingress service: In the replacement opportunity, aircraft water ingress can also be replaced at a low price. Liability-free rapid replacement; Two-way free shipping (only in mainland China, North America, and Europe) Customers outside the area must first contact the official customer service of Daotong Smart, and the tariffs, customs clearance, logistics and other costs incurred by one-way transportation will be borne by the customer. When replacement is required, customers can contact local authorized agents/maintenance centers in China, the United States and Germany for replacement.
Extended warranty (Calculated from the effective date of the new Autel Robotics Care)	null	24 months	24 months
Number of years	the first year	the second year	2 years
Purchase conditions	Meet any of the following conditions: The new aircraft has not been activated The aircraft is activated within 48 hours; Pass the official quality verification during the warranty period.	Also meet the following conditions: Purchased Autel Robotics Care Basic Edition; The Autel Robotics Care Basic Edition is still valid; There is 1 or more replacements left for the Autel Robotics Care Basic Edition.	Meet any of the following conditions: The new aircraft has not been activated The aircraft is activated within 48 hours Pass the official quality verification during the warranty period
Supported Models	Consumer-grade and industry-grade models
Sales area	North America, mainland China (temporarily excluding Hong Kong, Macao and Taiwan), EU regions (Customers who are not in the above areas can also purchase Autel Robotics Care, but they cannot enjoy the two-way free shipping service, and need to bear the one-way tariff, customs clearance, and logistics costs.)
Purchase count rule	1. Customers who have already purchased [Autel Robotics Care Basic Version] can purchase [Autel Robotics Care Basic Version Renewal] and can only purchase one renewal. 2. If you have already purchased [Autel Robotics Care Basic Version (2-Year)], you cannot purchase [Autel Robotics Care Basic Version Renewal].

Autel Robotics Care Ultimate Version

Type	Ultimate Version	Ultimate Version Renewal	Ultimate Version (2-Year)	Ultimate Version (3-Year)
Service	The aircraft is repaired/replaced in the form of deducting the insurance amount, The insured amount of a single aircraft is the terminal retail price of the corresponding model at the time of purchase One airplane corresponds to one Autel Robotics Care, and the Autel Robotics Care credits of multiple airplanes purchased at the same time can be superimposed and shared. Within the insured amount, the corresponding amount will be deducted according to the cost of repair or replacement. If the amount in the insurance pool is not enough to offset the last maintenance and replacement service, the part that is not enough to offset needs to be paid in cash according to the actual quotation.	The aircraft is repaired/replaced in the form of deduction of the insurance amount, and the insurance amount of a single aircraft is the terminal retail price of the corresponding model at the time of purchase One aircraft corresponds to one Autel Robotics Care, and the Autel Robotics Care credits of multiple airplanes purchased at the same time can be superimposed and shared. Within the insured amount, the corresponding amount will be deducted according to the cost of repair or replacement. Unused quota in the first year can be extended to the second year. Extended 1-year warranty period for major accessories. (For details of the main accessories, please refer to the official website Service Support-Service Policy) If the amount in the insurance pool is not enough to offset the last maintenance and replacement service, the part that is not enough to offset needs to be paid in cash according to the actual quotation.	The aircraft is repaired/replaced in the form of deduction of the insurance amount, and the insurance amount of a single aircraft is the terminal retail price of the corresponding model at the time of purchase One aircraft corresponds to one Autel Robotics Care, and the Autel Robotics Care credits of multiple airplanes purchased at the same time can be superimposed and shared. Within the insured amount, the corresponding amount will be deducted according to the cost of repair or replacement. Major components enjoy 2-year warranty. (For details of the main accessories, please refer to the official website Service Support - Service Policy). • If the amount in the insurance pool is not enough to offset the last maintenance and replacement service, the part that is not enough to offset needs to be paid in cash according to the actual quotation. If the amount in the insurance pool is not enough to offset the last maintenance and replacement service, the part that is not enough to offset needs to be paid in cash according to the actual quotation.	The aircraft is repaired/replaced in the form of deduction of the insurance amount, and the insurance amount of a single aircraft is the terminal retail price of the corresponding model at the time of purchase One aircraft corresponds to one Autel Robotics Care, and the Autel Robotics Care credits of multiple airplanes purchased at the same time can be superimposed and shared. Within the insured amount, the corresponding amount will be deducted according to the cost of repair or replacement. Major components enjoy 2-year warranty. (For details of the main accessories, please refer to the official website Service Support - Service Policy). • If the amount in the insurance pool is not enough to offset the last maintenance and replacement service, the part that is not enough to offset needs to be paid in cash according to the actual quotation. If the amount in the insurance pool is not enough to offset the last maintenance and replacement service, the part that is not enough to offset needs to be paid in cash according to the actual quotation.
Same service content	Water ingress service: In the replacement opportunity, aircraft water ingress can also be replaced at a low price. Liability-free rapid replacement; Two-way free shipping (only in mainland China, North America, and Europe) Customers outside the area must first contact the official customer service of Daotong Smart, and the tariffs, customs clearance, logistics and other costs incurred by one-way transportation will be borne by the customer. When replacement is required, customers can contact local authorized agents/maintenance centers in China, the United States and Germany for replacement.
Extended warranty (Calculated from the effective date of the new Autel Robotics Care)	null	24 months	24 months	36 months
Number of years	the first year	the second year	2 years	3 years
Purchase conditions	Meet any of the following conditions: The new aircraft has not been activated The aircraft is activated within 48 hours Pass the official quality verification during the warranty period	Also meet the following conditions: Purchased Autel Robotics Care Basic Edition The Autel Robotics Care Basic Edition is still valid There is 1 or more replacements left for the Autel Robotics Care Basic Edition	Meet any of the following conditions: The new aircraft has not been activated The aircraft is activated within 48 hours Pass the official quality verification during the warranty period	Meet any of the following conditions: The new aircraft has not been activated The aircraft is activated within 48 hours Pass the official quality verification during the warranty period
Supported Models	Industry-grade models
Sales area	North America, mainland China (temporarily excluding Hong Kong, Macao and Taiwan), EU regions (Customers who are not in the above areas can also purchase Autel Robotics Care, but they cannot enjoy the two-way free shipping service, and need to bear the one-way tariff, customs clearance, and logistics costs.)
Purchase count rule	1. Customers who have already purchased [Autel Robotics Care Ultimate Version] can purchase [Autel Robotics Care Ultimate Version Renewal] and can only purchase one renewal. 2. If you have already purchased [Autel Robotics Care Basic Version (2-Year)/(3-Year)], you cannot purchase [Autel Robotics Care Ultimate Version Renewal].

Comparison between Basic Version and Ultimate Version

Service Tpye	Autel Robotics Care Basic Version	Autel Robotics Care Ultimate Version
Equity model	low price replacement	Deduction of insurance amount maintenance Quota sharing
Number of Year	Basic Version Basic Version Renewal Basic Version (2-Year)	Ultimate Version Ultimate Version Renewal Ultimate Version (2-Year) Ultimate Version (3-Year)
Applicable situation	Applicable products: consumer-grade and industrial-grade drones When the conditions for extending the warranty period are met: the battery does not participate in the extended warranty	Applicable products: industry-level drones When the conditions for extending the warranty period are met: the battery participates in the extended warranty
Applicable area	North America, Mainland China, Europe
Advantage	The one-time payment amount is low, and the replacement fee will be paid after the subsequent occurrence, and customers can replace it on demand.	One-time payment, and there is no need to pay again when there is a subsequent replacement; the 3-year version of the service provided can meet the needs of some customers for a 3-year warranty and meet the needs of some customers for bidding.

Autel Robotics Care basic version Renewal operation

[Renewal of Autel Robotics Care Renewal (Second year)]-- How to buy
Stage	Time	Operation	Operator
Access to information	2 months before the customer's insurance expires	Autel Robotics Care background grabs the activated data After-sales service personnel screen the activation time of the insurance Regularly calculate the insurance expiration date every half a month and send the corresponding email manually (the email will include the purchase link and purchase new conditions)	After-sales service
Background binding	Before the current period of service expires	Customers can contact Autelpilot customer service or purchase the basic version renewal service at Autelpilotc.om Customers who meet the conditions can place an order to purchase the renewal version.	Consumer
	Customer payment day	After the customer pays, the customer service will contact the customer and send a message to ask the customer to provide: (1) Renewal aircraft SN: (2) The name of the renewer: (3) Email address of the renewer: (4) The phone number of the renewer: (5) ID card number of the renewer:	After-sales service
	Receive customer information after sales	Verify that the customer information is consistent with the background information	After-sales service
	The customer's original Autel Robotics Care expired on the day	According to the cut-off time of Autel Robotics Care, renew the binding operation for customers	After-sales service

Quota Usage Rules

One drone corresponds to one Autel Robotics Care, and the Autel Robotics Care credits of multiple drones purchased at the same time can be superimposed and shared.

Within the insured amount, the corresponding amount will be deducted according to the cost of repair or replacement. The amount of deduction shall be based on the amount of the damage statement for the current repair. The corresponding loss determination order needs to be kept on file.

The insured amount of Autel Robotics Care Ultimate Version for a single drone is the terminal retail price (official website price) when purchasing the corresponding model;

The replacement cost deducted by Autel Robotics Care Ultimate Version corresponds to the bare metal price of the model (if the subsequent bare metal cost changes, the replacement cost will also change accordingly);

The maintenance cost deducted by Autel Robotics Care Ultimate Version corresponds to the unit price of the drone.